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Privacy Policy

Last updated: August 30, 2026

TopStat is a privacy-first web analytics service. This policy explains what we collect when you use our website and service, and how we handle it.

1. Analytics we collect (about your visitors)

When the TopStat script runs on your websites, we collect only aggregated, non-identifying data: page URLs, referrers, country (from IP, then discarded), device/browser type, and custom events you define. We do not use cookies, we do not fingerprint visitors, and we do not collect personal information about your visitors. Returning visitors are counted using a daily-rotating hash that cannot be linked back to an individual the next day.

2. Data we collect about you (the customer)

• Account data: email address and site IDs you register.
• Billing data: handled by our payment processor Creem. We never see or store your full card details. Creem may apply VAT based on your country.
• Subscription status (plan, billing period, status) stored to operate your account.

3. What we never do

• We never sell or share your data or your visitors' data with third parties for advertising.
• We do not build cross-site profiles.

4. Data retention & deletion

Analytics data is retained according to your plan (3 months on Free, 3 years on Pro, 5 years on Business). You can request deletion of your account and all associated data at any time by contacting support.

5. GDPR & cookies

Because TopStat uses no cookies and collects no personal data by default, websites using TopStat typically do not require a cookie consent banner for our script. You remain the data controller for your sites' analytics; we act as processor.

6. Contact

Questions or requests (access, correction, deletion): contact us via the support email listed in the Terms of Service.

中文

隐私政策（中文摘要）

TopStat 是隐私优先的网站分析服务：

• 关于访客：仅收集聚合、非身份识别数据（页面、来源、国家、设备类型与你定义的事件）；不使用 Cookie、不做指纹识别、不收集访客个人信息；回访识别使用每日轮换哈希。
• 关于你（客户）：收集账户邮箱与站点信息；支付由 Creem 处理，我们不接触你的完整银行卡信息；保存订阅状态用于运营账户。
• 我们绝不：出售或向第三方共享你的数据用于广告，也不进行跨站画像。
• 保留与删除：分析数据按套餐保留（免费版 3 个月、Pro 3 年、Business 5 年）；可随时联系支持删除账户与全部数据。
• GDPR：默认无 Cookie、不收集个人数据，接入 TopStat 的网站通常无需为我们的脚本展示 Cookie 同意横幅。